To return a Embrace Shoelace Designs product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel. All sales are final with some exceptions made for blank products.

What can be returned: We only do refunds for blank shoelaces without embroidery. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned. Items damaged during shipping can be returned. 

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: No returns for exchange or store credit.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. We will charge a 20% restocking fee for all returned blank shoelaces.

To return your items:

  1. Contact Embrace Shoelace to obtain an RMA (Return Merchandise Authorization) number. 
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Embrace Shoelace Designs

C/O Kalyn Cabbil #240344

6825 W Brown Deer Road

Milwaukee Wi 53224