To return a Embrace Shoelace Designs product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel. All sales are final with some exceptions noted below.
What can be returned:
Items in their original packaging and in like new condition with RMA number.
What cannot be returned: Items that are not in their original packaging and/or with noticeable wear and tear and/or no RMA number on the packaging.
Returns for refund: No return or refund for decorated products. Blank product and pre-decorated product returns for refund must be made within 30 days of receipt of purchase. All returns will be subject to a 20% restocking fee.
Returns for exchange or store credit: No returns for exchange or store credit.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. No express mail option or rush orders.
To return your items:
- Contact Embrace Shoelace Designs@outlook.com to obtain an RMA (Return Merchandise Authorization) number.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Embrace Shoelace Designs
C/O Kalyn Cabbil #240344
6825 W Brown Deer Road
Milwaukee Wi 53224
Milford and Kalyn