Terms of Service
Embrace Shoelace Designs stands behind the quality of its embroidery products and services. Our products are made of the best quality materials possible using state of the art processes unique to the clothing decorating industry. Shoelaces are made in the USA of 100% cotton.
We reserve the right to exclude all text or images that are derogatory or offensive in any language.
Items are packed and shipped within 3 business days
We have a 30 day after purchase return policy for all pre-decorated and plain shoelace. We will reimburse buyers for return shipping once the item is received in acceptable condition. Items on eBay for resell are not returnable nor are custom made items. The item(s) must be in condition for resell in original packaging and have a return authorization number that is supplied to you from us by email. No exchanges or store credits.
Custom embroidered items are available to your specifications by emailing us your requests. Production begins once items are paid for in full. Custom items may be charged a digitizing fee. The buyer is responsible for corrections to the designs requested before production including correct spelling if text is requested. Orders may be cancelled prior to the start of production only. Generally designs can be custom ordered alone or with text included. We offer a 20 color palette. Designs can have a maximum of 4 colors total. Text is available in script or block. Shoelace text with a design can be up to 4 characters or 8 without a design. We also offer embellishments such as rhinestones or glitter upon request. It is important to use the industry standard size chart to ensure your laces will be the correct size (see gallery page).
Somethings are outside of our control therefore we ask you to take note of the following:
We are not responsible for spelling grammar or punctuation errors.
Low quality or resolutions images you submit are the customers responsibility
Design errors introduced by the customer are the customers responsibility
We are not responsible for errors in regard to size and shape of images or text picked by the customer
We are not responsible for copyright material infringements